National Westminster Bank Plc

Financial Ombudsman decision DRN7218138 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£7,800redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund the charges totalling £7,800 that Mr G had incurred in putting in train the process of re-financing the short-term borrowingCharges and fees

NatWest had led Mr G reasonably to believe that it would allow him to re-finance away only his short-term borrowingsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7218138.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.