Barclays Bank UK PLC

Financial Ombudsman decision DRN7212147 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs H complains that Barclays Bank UK PLC didn’t handle her chargeback claim efficiently and rejected her claim under Section 75 Consumer Credit Act 1974 in respect of a holiday.Card dispute or chargeback

Barclays has accepted it failed to meet its standards and it made some errors in pursuing the chargeback.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7212147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.