NRAM Limited

Financial Ombudsman decision DRN7210762 Upheld

Upheldoutcome, as published by the Ombudsman

£539redress stated in the decision

Mon Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr M complains about the way that NRAM plc handled his mortgage account.Mortgage administration

NRAM accepted there’d been some shortcomings in the service it had given Mr M.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7210762.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.