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Tesco Personal Finance Limited
Financial Ombudsman decision DRN7207536 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,240redress stated in the decision
Mon Jan 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
I find that it is not fair or reasonable that a payment that was not authorised by Mr N (or his wife) was allowed to be debited from his account.Unauthorised transaction
Tesco Bank accepts that it has caused delays in dealing with Mr N’s complaint. It has apologised for that and has offered to pay him £100 compensation.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7207536.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.