Bank of Scotland Plc

Financial Ombudsman decision DRN7200303 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr A had come to an agreement with Halifax that he should pay a regular monthly payment to reduce the balance on his account. Despite not missing any payments the bank passed his account onto a collection agency.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7200303.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.