Nationwide Building Society

Financial Ombudsman decision DRN7199646 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mr C complained that Nationwide Building Society didn’t make reasonable adjustments when he wanted to submit a chargeback claim.Card dispute or chargeback

I’ve seen nothing to show that Mr C informed Nationwide that he can’t use email. In fact there are lots of emails from Mr C on file. Nationwide accepted Mr C’s chargeback requests by email, because it understood he found difficulties in writing.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7199646.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.