HSBC Bank plc

Financial Ombudsman decision DRN7193038 Not upheld

Not upheldoutcome, as published by the Ombudsman

£123redress stated in the decision

Mon Dec 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Credit file reporting

In the Ombudsman’s words

Mrs L has recently said she stopped making the minimum paymentsTreatment in financial difficulty

She also considers she is paying inflated interestCharges and fees

she had concerns about her credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7193038.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.