Erudio Student Loans Limited

Financial Ombudsman decision DRN7190063 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove any adverse information it may have recorded on Mrs W’s credit file between the period when the previous deferral period ended and the new one began.Credit file reporting

Erudio’s delay in providing a copy of the credit agreement was unreasonable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7190063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.