Barclays Bank Plc
Financial Ombudsman decision DRN7189596 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss T complains that Barclays Bank Plc (trading as The Woolwich) (‘Barclays’) has acted unfairly over the arrears on her mortgage current account and the impact on her credit file.Credit file reporting
Barclays accepted its errors over using the wrong address, misinforming Miss T over the credit file and its delay in responding to her complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7189596.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.