Santander UK Plc
Financial Ombudsman decision DRN7187655 Not upheld
Not upheldoutcome, as published by the Ombudsman
£182redress stated in the decision
Fri Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Credit file reporting
In the Ombudsman’s words
Lenders are expected to respond positively and sympathetically when a borrower reports financial difficulties.Treatment in financial difficulty
He would like Santander to refund charges and prevent the account from going into overdraft in the future.Charges and fees
Banks are expected to ensure that a customer’s credit history is an accurate reflection of how the account is being managed.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7187655.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.