Barclays Bank Plc
Financial Ombudsman decision DRN7184195 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
placed information about an arrangement to pay on his credit file, without telling him in advance it was going to do thisCredit file reporting
it did not make reasonable adjustments in dealing with his disability and it should have doneSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7184195.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.