Nationwide Building Society

Financial Ombudsman decision DRN7182988 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

failed to provide clear information about how a redemption figure for their loan was calculatedMortgage administration

complain about the number of calls they received from the bankService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7182988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.