HSBC Bank plc

Financial Ombudsman decision DRN7181305 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr J says this caused him considerable financial hardship and distress, as he had been relying on that final payment to meet basic living expenses. He would like HSBC to compensate him for the difficulties it caused him.Treatment in financial difficulty

Mr J says the debt was mainly made up of excessive fees it had applied to the accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7181305.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.