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American Express Services Europe Limited
Financial Ombudsman decision DRN7181113 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs P complains that American Express Services Europe Limited (“AESEL”) failed to support a claim she made to them under section 75 of the Consumer Credit Act 1974Card dispute or chargeback
She’s also unhappy that they didn’t explain the options she had. She says this delayed matters.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7181113.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.