Barclays Bank Plc
Financial Ombudsman decision DRN7180334 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr C complains that Barclays Bank Plc did not provide an acceptable level of service after a loan was taken out fraudulently in his name.APP scam refund refused
Barclays could have made more effort to keep Mr C informed during its enquiries into the loan.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7180334.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.