Nationwide Building Society

Financial Ombudsman decision DRN7173340 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Nationwide hasn’t handled her mortgage account as well as Mrs S was entitled to expect.Mortgage administration

Mrs S doesn’t accept Nationwide’s response and feels she hasn’t had answers to questions she’s asked about what’s gone wrong.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7173340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.