Citibank UK Limited
Financial Ombudsman decision DRN7167520 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sun Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mrs A’s complaint against Citibank Europe plc (Citibank) is that it won’t refund her for a disputed transaction made with her cardCard dispute or chargeback
She also had a number of service complaints about Citibank – including that it didn’t follow its dispute process properlyService failure
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7167520.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.