Bank of Scotland Plc

Financial Ombudsman decision DRN7163201 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Halifax say this was a non-advised sale, but there’s a question about whether it should have insisted Mrs J took advice, given her age and the fact she was partly borrowing to consolidate her debts.Irresponsible lending

Mrs J, via her son Mr J, complains that Bank of Scotland plc trading as Halifax gave her a ten-year mortgage, rather than a lifetime mortgage.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7163201.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.