Barclays Bank Plc
Financial Ombudsman decision DRN7157568 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
the bank wrongly put an adverse note on his credit fileCredit file reporting
because of its bad handling of Mr J’s complaint, the bank took over 10 months to make any offer to resolve the problemComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7157568.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.