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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN7154243 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
it had blocked her credit cardFunds blocked or frozen
the service Ms C received from M & S Bank fell below the standard she was entitled to expectService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7154243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.