Bank of Scotland Plc

Financial Ombudsman decision DRN7153549 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mrs R complains that Bank of Scotland plc (trading as Halifax) gave her bad advice when she wanted to switch her account, so now she risks having a default on her credit record.Credit file reporting

She said that Halifax now accepted it had made a mistake and had given Mrs R wrong advice.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7153549.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.