TSB Bank plc

Financial Ombudsman decision DRN7153108 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£369redress stated in the decision

Thu Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P makes a number of complaints about TSB Bank Plc following two chargeback’s that he wished to make.Card dispute or chargeback

I also think that TSB didn’t handle this complaint as it should and I can see that Mr P made numerous calls to TSB about this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7153108.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.