Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN7150029 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

Mrs C has complained that Bank of Ireland (UK) Plc did not close accounts held by Mr and Mrs B in a timely manner.Account closed or refused

Mrs C has complained that Bank of Ireland (UK) Plc did not close accounts held by Mr and Mrs B in a timely manner. She is acting in her capacity as executor of their estates.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7150029.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.