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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN7149089 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Most of the adjustment made on Mrs T’s account was the result of reversal of interest and default sums.Charges and fees

Mrs T’s complaint is about the way Kensington Mortgage Company Limited managed her mortgage account. In particular, she’s unhappy that arrears shown on her account didn’t reflect the true position and this impacted on the cost of other credit.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7149089.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.