Lloyds Bank PLC

Financial Ombudsman decision DRN7145248 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

the £1,200 had been taken fraudulently from its customer’s accountUnauthorised transaction

recorded a CIFAS marker against his nameCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7145248.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.