Santander UK Plc
Financial Ombudsman decision DRN7143882 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sun Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
He complained about the caller having unauthorised access to his account.Unauthorised transaction
He’s also unhappy about the service he received following the incident.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7143882.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.