Santander UK Plc
Financial Ombudsman decision DRN7140393 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Reverse all arrears fees applied over the life of the mortgage up to date of settlement.Charges and fees
Sold them a mortgage that was unsuitable for them.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7140393.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.