Bank of Scotland Plc

Financial Ombudsman decision DRN7137440 Upheld

Upheldoutcome, as published by the Ombudsman

£850redress stated in the decision

Tue Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

important emails about what was happening were not addressed properlyComplaint handling

sending confidential information to an incorrect email addressData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7137440.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.