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Merchant Rentals Limited
Financial Ombudsman decision DRN7136135 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
allow Mr and Mrs C their choice of: having their account closed immediately if they pay the total rentals due to the end of their original minimum contract terms; or continuing to pay the monthly rentals and having their account closed when they reach the end of their original minimum contract terms.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7136135.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.