National Westminster Bank Plc

Financial Ombudsman decision DRN7135584 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

NatWest has described how it stopped applying interest from November 2010 onward.Charges and fees

All regulated firms, when they know or have reason to believe that a consumer is in financial difficulty are obliged to treat those consumers positively and sympathetically.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7135584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.