HSBC UK Bank Plc
Financial Ombudsman decision DRN7135456 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
H, a limited company, complains that HSBC UK Bank Plc closed its bank accountAccount closed or refused
I consider that HSBC’s communication has been poor.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7135456.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.