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London Community Credit Union Limited

Financial Ombudsman decision DRN7134769 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Complaint handling

In the Ombudsman’s words

charges applied to his loan accountCharges and fees

interest was calculated and added to Mr M’s account at irregular intervalsInterest and rates

the business’s handling of Mr M’s communication and complaint has been unhelpful and slowComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7134769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.