National Westminster Bank Plc

Financial Ombudsman decision DRN7134559 Upheld

Upheldoutcome, as published by the Ombudsman

£110redress stated in the decision

Tue Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

cancelled his Visa card against his wishes and issued a MasterCard insteadAccount closed or refused

its only failing was in the way it responded to Mr O’s complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7134559.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.