Virgin Money plc
Financial Ombudsman decision DRN7127968 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Wed Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss S complains about the way that Virgin Money plc has dealt with her claim for a refund of the money that she paid for some flights.Card dispute or chargeback
the investigator recommended that this complaint should be upheld. She said that it was clear that Miss S’s claim and subsequent complaint had been handled poorlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7127968.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.