Firms › Home Retail Group Card Services Limited ›

Home Retail Group Card Services Limited

Financial Ombudsman decision DRN7123677 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

remove any adverse information shared with credit agencies regarding this purchaseCredit file reporting

have refused to pay money back despite her not receiving the goods she’d paid forCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7123677.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.