National Westminster Bank Plc

Financial Ombudsman decision DRN7120773 Upheld

Upheldoutcome, as published by the Ombudsman

£366redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs B complains about National Westminster Bank Plc’s conduct in connection with the repayment of her overdraft and loan.Treatment in financial difficulty

It had also refunded interest and charges totalling £365.86, which had been applied to the account while the bank was in discussion with Mrs B.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7120773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.