Barclays Bank Plc
Financial Ombudsman decision DRN7119184 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr Q complains that Barclays Bank UK PLC (“Barclays”) rejected an international payment into his UK account.Payment delayed or failed
Mr Q should have been able to rely on that so that he knew what he needed to do to ensure future payments could be made successfully.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7119184.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.