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Tesco Personal Finance Limited

Financial Ombudsman decision DRN7111274 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr G complains that Tesco Personal Finance Plc took too long to process his application and then unfairly declined it.Mortgage administration

I can see that during this period Tesco didn’t return at least two of Mr G’s callsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7111274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.