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Gresham Insurance Company Limited

Financial Ombudsman decision DRN7109729 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

And the way an early repayment charge (ERC) might apply (and be calculated) isn’t clear and wasn’t ever properly explained.Charges and fees

R is particularly concerned that the mortgage was mis-sold.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7109729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.