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Mortgage Agency Services Number Five Limited

Financial Ombudsman decision DRN7106208 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

has unfairly charged Mrs H a 1% interest penalty on her mortgage payments since May 2014Interest and rates

has failed to change her address on a number of occasions having received instructions by phone and in writing.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7106208.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.