Lloyds Bank PLC

Financial Ombudsman decision DRN7097027 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr K considered the various bank charges to be high – and he felt he had not received some of the services for which Lloyds had charged him, so the bank should refund theseCharges and fees

Technical issues prevented Lloyds from setting up new (or amending existing) accounts as Mr K wantedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7097027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.