Sainsbury's Bank Plc

Financial Ombudsman decision DRN7092349 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Sat May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

refunded Mr W the late fees and interest they’d charged in September and October 2018 of £38.58Charges and fees

didn’t apply payments he’d made to his credit card account and failed to return them to his current accountPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7092349.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.