HSBC Bank plc

Financial Ombudsman decision DRN7090147 Not upheld

Not upheldoutcome, as published by the Ombudsman

£625redress stated in the decision

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

applied charges to her account that were disproportionateCharges and fees

HSBC has an obligation to respond positively and sympathetically to customers in financial difficultySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7090147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.