PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN7088014 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

PayPal restricted Mr K’s account because they thought someone else had tried to access it.Identity checks and access

PayPal’s adviser hadn’t listened fully to what Mr K said during a call on 16 December.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7088014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.