Think Money Limited
Financial Ombudsman decision DRN7087487 Upheld
Upheldoutcome, as published by the Ombudsman
£470redress stated in the decision
Mon Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
didn’t process a payment from her accountPayment delayed or failed
Think Money accepts it made a mistake by not making the paymentService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7087487.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.