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National Westminster Bank Plc
Financial Ombudsman decision DRN7083771 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr W complains that National Westminster Bank Plc (NatWest) mis-sold him a mortgage in 2005Product mis-sold
has sent him letters about a direct debit that it shouldn’t have and acted unfairly when it re-started court action against himMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7083771.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.