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American Express Advanced Services Europe Limited

Financial Ombudsman decision DRN7080696 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Miss C complains that when she told American Express Advanced Services Europe Limited (Amex) that a transaction on her account hadn’t been made by her it took eight weeks to refund the money.Card dispute or chargeback

By failing to refer it to the fraud team, I consider Amex caused unnecessary delays in resolving this dispute.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7080696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.