Nationwide Building Society

Financial Ombudsman decision DRN7078356 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Miss B is unhappy about the way Nationwide Building Society has handled her account closureAccount closed or refused

Miss B made several subject access requests (SAR). Miss B said the responses from Nationwide were sent to an incorrect neighbouring address. And in relation to one of the SAR’s when she did receive it, the document had been partially opened.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7078356.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.