National Westminster Bank Plc

Financial Ombudsman decision DRN7077086 Not upheld

Not upheldoutcome, as published by the Ombudsman

£520redress stated in the decision

Fri Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

He’s also complained that NatWest didn’t help him when he contacted the branch to tell them he was experiencing financial difficulties.Treatment in financial difficulty

Mr A’s complained about the level of overdraft charges National Westminster Bank Plc (“NatWest”) applied to his Select Account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7077086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.