Clydesdale Bank Plc
Financial Ombudsman decision DRN7073817 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Clydesdale accepts it made an error when it didn’t log Mr D’s complaint when he contacted it in November 2017.Complaint handling
Mr D complains that staff at his branch of Clydesdale Bank Plc didn’t know how to set up direct debits.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7073817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.